Talk Call Features Guide
- How do I add or remove Call Features?
- How long does it take?
- What Call Features are available and how much do they cost?
- How do I use Call Features?
- What can I do if there's a problem?
1. How do I add or remove Call Features?
Go to the Talk Features on the Talk Control Panel.
2. How long does it take?
In most cases, Call Features will be added to or removed from your Talk service the next working day, but may take up to 3 working days.
3. What Call Features are available and how much do they cost?
| Call Features | Monthly Cost | Single Use Cost1 | Available in Bundle? |
|---|---|---|---|
| 1471 | Free | 10p (Call Return) | No |
| Voicemail (1571)2 | Free | - | No |
| Voicemail Plus (Call Minder) | £2.50 | - | No |
| Conference Calling | Free | 40p | No |
| Caller Display | £0.99 | - | Yes |
| Reminder Call | £2.50 | 15p | Yes |
| Call Waiting | £2.50 | - | Yes |
| Call Divert | £2.50 | - | Yes |
| Ring Back | £2.50 | 10p | Yes |
| Anonymous Call Reject | £4.00 | - | No |
- Single use cost doesn't include call charges (where applicable)
- Although Voicemail is free, you'll need to add it via the Talk Control Panel before you can use it
Call Features Bundling
You can add just one Call Feature, or create a bundle for a discount:
- 2 for £3.00 - save up to £2
- 3 for £4.50 - save up to £3
- 4 for £6.00 - save up to £4
- 5 for £7.50 - save £3.49
The Call Features that you can add to a bundle are shown in the table above.
4. How do I use Call Features?
- 1471
- Voicemail (1571)
- Voicemail Plus (Call Minder)
- Conference Calling
- Caller Display
- Reminder Call
- Call Waiting
- Call Divert
- Ring Back
- Anonymous Call Reject
1471
This is free and included with all our phone packages.
| To | You should |
|---|---|
| Hear the number of the last person to call you | Dial 1471 |
| Return the call (10p per use) | Dial 3 |
| Withhold your number when making calls | Dial 141 then the number you want to call |
| Clear the last number stored by 1471 | Dial 1475 |
Voicemail (1571)
Voicemail (1571) makes sure you don't miss a call - whether you're away from home or on another call.
| To | You should |
|---|---|
| Listen to your new messages | Pick up the phone. You'll be alerted that you've got new messages by a stuttering tone |
| Access your messages | Dial 1571 |
Voicemail (1571) is free but it's not turned on by default. You'll need to add it via the Talk Control Panel.
Voicemail Plus (Call Minder)
Voicemail Plus is similar to Voicemail (1571) but it has more options and you can check your messages from any other phone.
| To | You should |
|---|---|
| Access your messages | Dial 1571 |
| Listen to your messages | Press 1 or say one |
Check/Edit your personal options:
|
Press 2 or say two |
| Link your mobile and get SMS alerts when you get a new message |
|
| Remove or change your linked mobile |
|
| Check your messages from a linked mobile |
|
| Check your messages from another phone |
|
Conference Calling
Also known as '3 Way Calling'. This let's you talk with 2 other callers at the same time.
| To | You should |
|---|---|
| Start a Conference Call | Dial the first number and wait for an answer |
| Get the second person on the call | Ask the first person to hold. Press RECALL, wait for the dial tone. Then dial the second number. Wait for an answer |
| Get the first person on the call | Ask the second person to hold. Press RECALL, wait for the dial tone. Then dial 3. You can talk to both people at the same time, or either person individually |
| Switch between one person and another | Press RECALL, wait for the dial tone. Dial 2 |
| Switch back to Conference Calling | Press RECALL, wait for the dial tone. Then dial 3 |
| End the call with the first person | Press RECALL, wait for dial tone. Then dial 5 |
| End the call with the second person | Press RECALL, wait for dial tone. Then dial 7 |
| End the call with both people | HANG UP |
Caller Display
With Caller Display, compatible handsets will show you the number of the person who's calling.
A number won't be displayed if it's unavailable (usually international calls) or if the caller's withheld it.
Reminder Call (£2.50 unlimited or 15p per use)
Set your phone for an alarm call.
| To | You should |
|---|---|
| Set up the alarm | Dial * 55 * (time) #
Set the time in 24 hour clock format |
| Cancel the alarm | Dial # 55 # |
| Check the time | Dial * # 55 # |
Call Waiting
Get an alert if somebody tries to call you when you're already on a call.
| To | You should |
|---|---|
| Switch on Call Waiting | Dial * 43 |
| Speak to your second caller, when you hear a beep alerting you that you've got a second call | Press RECALL |
| Return to your first caller | Press RECALL |
| Check that Call Waiting is on | Dial * # 43 # |
| Switch off Call Waiting | Dial # 43 # |
Call Divert
Divert your calls to any UK landline, mobile, and most international destinations.
There are 3 codes you can use:
- 21 - Divert (all calls)
- 61 - Divert calls you don't answer within 15 seconds (no reply)
- 67 - Divert calls when your phone is engaged (busy)
| To | You should |
|---|---|
| Set up Call Divert | Dial * (Code) * (Number to divert to) # |
| Check Call Divert | Dial * # (Code) # |
| Cancel Call Divert | Dial # (Code) # |
When this feature is used, if applicable you'll be charged for the diverted part of each call (e.g. the cost of calling the number you're diverting to from your line).
Ring Back (£2.50 unlimited or 10p per use)
Get a call back when a busy number becomes available. Ring Back will keep trying a busy number for up to 45 minutes.
| To | You should |
|---|---|
| Set up Ring Back | Dial 5 when you hear an engaged tone. Wait for a confirmation message then hang up |
| Answer a Ring Back | Pick up your handset when you hear the special Ring Back tone |
| Check a Ring Back | Dial * # 37 # |
| Cancel a Ring Back | Dial # 37 # |
Note: You can't use Ring Back on calls to ISDN lines, non-UK destinations and some multi-line switchboards.
Anonymous Call Reject
With this feature, if a caller withholds their number, they won't be able to call you.
| To | You should |
|---|---|
| Block withheld calls | Dial * 2 2 7 # |
| To check if this feature is active press | * # 2 2 7 # |
| Allow withheld calls | Dial # 2 2 7 # |
Calls will get through if the incoming number is 'unavailable' (when the caller has not made any attempt to withhold their number). This can happen in a number of cases e.g. if the incoming call is made from an overseas provider.
5. What can I do if there's a problem?
If you've followed the instructions under 4. How do I use Call Features? and your Call Feature is not working as expected, please read through our Talk Troubleshooting Guide, we'll show you how to troubleshoot the problem and if necessary, report a fault.
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